How It Works?
Cancellation/Refund Policy
We sell various products and we take the quality of them very seriously. Due to the nature of these products, there are limitations to what can be returned. If you are not satisfied with your purchase, you may request a full refund of the purchase price within (30) days of the purchase date. We try to be generous with this refund policy, however, there are some exceptions. Orders containing a 10-gram tube of our pure concentrate oils or 4+ of the same product are not eligible for a refund as we consider bulk orders to mean you have already tried and are comfortable with that product. On orders that are eligible for a refund, you may be required to return the product and must pay for the return shipping. If you have any questions please contact us at info@Breeleusa.com with any questions.
BreeleUSA is not responsible and will not issue refunds for any lost or stolen goods. BreeleUSA is also not responsible and will not issue refunds for international shipments that are lost or taken by customs.
All returns must be postmarked within seven (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached. Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. If you have any questions about whether your opened product qualifies for return or refund, please contact a customer service representative at info@breeleusa.com and we’ll be happy to help.
Return Processing
In order to return a product, you must contact us by CLICKING HERE and submitting a return merchandise authorization (RMA) request. If the item is damaged or defective, we may request for you to email us pictures of damaged or defective merchandise prior to issuing an RMA number. For returns on promotional items, all items included in the promotion (free gift, etc.) need to be returned. When a promotional item included in the original transaction is not returned, the value of the promotional item will be deducted from the refund amount (excluding shipping charges). You will be responsible for shipping charges to us for non-defective returns. Shipping charges are non-refundable.
- Damaged Items: If you receive a damaged item, the issue must be reported to customer service within 48 hours of delivery to receive a replacement item. We only replace items if they are defective or damaged and exchanges are only for the exact item purchased unless the item is no longer available. If a defective item is returned and shows signs of being dropped or physically damaged which is determined to be the cause of the defect, there will be a 25% restocking fee applied.
- Exchange Policy: You may be able to expedite an exchange by placing a new order and returning the unwanted merchandise. In order to expedite the exchange, please place the new order, and send the new invoice number to the customer service agent assigned to your original claim. The new order will be at your cost and once the unwanted item(s) has been returned to us, we will refund you for the item(s) (excluding shipping charges). Please check with your customer service agent before placing your new order.
Please be advised that usually, refunds can take up to 5 business days to completely process after the refund has been initiated. Refunds can only be issued to the original form of payment for the corresponding order.